Terms of service
Scoop Dreams Store Policies
At Scoop Dreams, we strive to create a fun and exciting mystery shopping experience. By placing an order, you acknowledge and agree to the following policies:
Mystery Item Policy
All mystery scoops, grab bags, bundles, and prize ball selections are assembled at random. While we carefully curate each order, specific items cannot be requested, exchanged, or substituted.
Color Preferences
Customers may submit color preferences with their order. We will do our best to accommodate these requests based on available inventory; however, color preferences are not guaranteed.
Category Exclusions
To preserve the mystery experience and maintain fairness for all customers, category exclusions are not accepted. Special circumstances, such as documented allergies or sensitivities, will be reviewed and accommodated whenever possible. Please contact us before placing your order if you have concerns.
Product Variations
The contents of mystery scoops, grab bags, bundles, and prize balls vary based on inventory availability. Product photos are provided as examples only and do not guarantee the exact items that will be received.
Pet-Friendly Home
All Scoop Dreams products are prepared and packaged in a pet-friendly, smoke-free home. While we take care to maintain cleanliness, customers with severe pet allergies should purchase at their own discretion.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery. Be prepared to provide photos of the packaging and contents so we can review the issue and determine an appropriate resolution.
Policy Updates
Scoop Dreams reserves the right to update or modify these policies at any time without prior notice.
Thank you for supporting Scoop Dreams and embracing the fun of the mystery!
